Return & Refund Policy

1. Replacement for Transit Damage or Manufacturing Defects

At MAMA TRADING COMPANY, every solar panel, inverter, and battery is inspected prior to dispatch. We offer free replacements within 7 days of delivery if:

• The product arrives physically damaged during transit.
• The product delivered does not match the specifications or SKU ordered.
• The item has an unrectifiable dead-on-arrival (DOA) manufacturing fault verified by our technical team.

2. How to Report an Issue

To file a replacement request, please contact our support team within 48 hours of delivery:

• Phone: +91 9412712993 / +91 9927764041
• Email: mamatrading2010@gmail.com
• WhatsApp: +91 9412712993 with photos/video of the unboxing and product serial/barcode number.

3. Order Cancellation Prior to Dispatch

Customers may cancel an order before it has been dispatched from our Govind Nagar, Bijnor warehouse for a full 100% refund without any cancellation fee. Once the shipment has left the warehouse with the freight carrier, cancellation may incur nominal round-trip transit freight charges.

4. Refund Processing Timeframe

Approved refunds for online payments made via Razorpay (UPI, Debit/Credit Card, Net Banking) are reversed back to the original source bank account within 5 to 7 working days, subject to bank clearance cycles.

5. Non-Returnable Scenarios

Returns or refunds will not be accepted if:

• The product suffered physical damage due to improper external installation, short circuits, or wrong DC polarity connection.
• The manufacturer serial number or warranty seal has been removed or altered.
• The battery has been filled with contaminated water or operated without recommended protection circuits.